IT Manager

 

SUMMARY: The IT Manager is responsible for the management, security, and reliability of the organizations on-premises Microsoft-based IT infrastructure, including support of Epicor Kinetic ERP and its underlying SQL Server environment. This is a hands-on leadership role supporting end users while maintaining a stable, secure, and cost-effective on-prem environment. This position involves light SQL Server Administration in support of Epicor Kinetic and is not a dedicated DBA or Epicor developer role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Infrastructure and Service Management

• Administrator and maintain Windows Server environments (2003-2022+). 
• Manage Active Directory, Group Policy, DNS, DHCP, and file/print services.
• Oversee virtualization platforms (Hyper-V) .
• Manage physical servers, SAN/NAS storage, and datacenter equipment. 
• Plan and execute server upgrades, Epicor Kinetic infrastructure changes, and hardware refresh cycles. 

Epicor Kinetic ERP and SQL Server Support

• Serve as the primary IT contact for Epicor Kinetic ERP infrastructure and availability.
• Support Epicor Kinetic application access, performance, and connectivity (browser-based).
• Administer Microsoft SQL Server at a light operational level in support of Epicor Kinetic, including:
• Monitoring database health, disk usage, and scheduled jobs.
• Managing SQL Server backups, restores, and recovery upgrades.
• Applying patches and coordinating version upgrades.
• Managing basic SQL security (logins, roles, service accounts).
• Coordinate with Epicor support, Epicor partners, and consultants for upgrades, patches, and issue resolution.
• Support Epicor Kinetic reporting, integration, and user access issues. (No Epicor development, BPM design, or advanced SQL tuning required).

Security, Backup, and Disaster Recovery

• Implement and enforce on-perm security best practices across servers and Epicor-related systems.
• Maintain system patching, endpoint protection, and monitoring.
• Ensure Epicor Kinetic databases are included in backup and disaster recovery strategies.
• Maintain offsite or immutable backups and periodically test restores.
• Document and test disaster recovery procedures for ERP systems.

End-User and Operational Support

• Provide escalation support for Epicor Kinetic users and related applications.
• Manage user onboarding/off boarding (Active Directory, Epicor access, permissions).
• Support Windows endpoints using Group Policy, WSUS, or similar tools.
• Troubleshoot networking, printers, scanners, and shop-floor or warehouse systems.

Leadership and Planning

• Lead and support a small IT staff and/or external vendors.
• Manage IT budgets, licensing, and Epicor maintenance agreements.
• Develop and maintain IT and ERP-related documentation and procedures.
• Serve as the primary IT and Epicor infrastructure advisor to leadership.
• Plan system improvements while maintaining an on-prem-first Epicor Kinetic strategy.

QUALIFICATIONS - REQUIRED SKILLS AND EXPERIENCE

• Bachelor’s Degree in Information Technology or related field, or equivalent experience.
• Minimum 4 years’ experience supporting on-prem Microsoft server environments
• Experience supporting Epicor Kinetic ERP or Epicor Classic transitioning to Kinetic.
• Hands-on experience with:
• Windows Server.
• Active Directory and Group Policy.
• Basic SQL Server administration (Epicor support).
• Virtualization (Hyper-V or VMware).
• Networking fundamentals (switches, firewalls, VLANs).
• Experience working in a small IT team or as a primary IT resource.
• Strong troubleshooting and documentation skills.

PREFERRED QUALIFICATIONS

• Experience with Epicor Kinetic upgrades, patches, and version transitions.
• Familiarity with Epicor administration tools and user security.
• PowerShell scripting and automation.
• Experience with backup and disaster recovery platforms (e.g., Veeam).
• Experience in manufacturing or distribution environments.
• Microsoft or Epicor-related certifications.

CORE COMPETENCIES

• Strong infrastructure and ERP support mindset.
• Focus on uptime, data integrity, and recoverability.
• Clear communication with business users, vendors, and leadership.
• Ability to manage priorities in a lean IT environment.
• Practical, service-oriented approach.

WORK ENVIRONMENT: Work will be performed in office, on-site. Occasional after-hours support for ERP upgrades or maintenance. Limited travel may be required.

PHYSICAL DEMANDS: The physical demands may be met by individuals with disabilities if reasonable accommodations allow them to perform the essential functions

CONTACT: Interested candidates should forward a current resume and cover letter via electronic mail to:

jobs@qatech.com

Or via US Postal Service to:
Attn: Human Resources:
QA Technology Company
110 Towle Farm Road
Hampton, NH 03842

No Telephone calls please
QA Technology Company, Inc. is an Equal Opportunity Employer (EOE).