Customer Service Coordinator II

 

(Hampton, NH)

SUMMARY: Responsible for coordinating Customer Service personnel in the efficient processing of inside sales orders. Oversees the communication of the customer service department with customers, credit, shipping, sales and marketing personnel. Answers non-routine questions regarding company policies, products, and services. Assures a timely resolution to customer related issues and follow-up communication to the sales force, along with performing other various duties and functions within the Sales Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receive and process requests for price quotations, purchase orders, product availability.
• Enter information for forms that are requested on customer PO. (C of C, Cert. of origin, RoHS, conflict minerals, etc.)
• Structure standard catalog part numbers when they are not in the system.
• Verify customer purchase orders for accuracy and ensures all pertinent information is received and correct.
• Check the Denied Parties List to qualify new prospects.
• Work with Credit Department on new prospect and existing customer credit status as needed.
• Obtain pre-authorization on orders to be paid by credit card.
• Inform shipping of any special packaging, labeling or paperwork requested by the customer.
• Receive and process customer complaints, short shipments, returns, evaluations, and issue RMA numbers as needed.
• Maintain file copies of customer orders and invoices.
• Communicate all information as it pertains to a prospect or customer to the appropriate individuals and departments.
• Issue product credit memos as required.
• Document all amendments to purchase orders and customer master files.
• Maintain all customer blanket orders with regards to effective dates, quantities and delivery dates.
• Check with freight carriers and trace packages for missing or delayed shipments.
• Prepare reports or other data as required for management.
• Handle the needs of sales representative and customers as requested.
• Maintain sales tax files and update customer tax resale certificates.
• Send samples and other information to customers as requested.
• Follow the instructions in the ISO documents as they pertain to the Sales Department.
• Participate in MRP, ERP and Customer Service related meetings as required.
• Other duties may be assigned as requested by the Director of Global Sales.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High School Diploma. Self-starter with excellent communications skills. Very high degree of accuracy in the performance of their work. Have PC knowledge and good typing skills.

LANGUAGE SKILLS: Good command of the English language is required, as well as ability to communicate (written and verbal) with all levels of the Company and Customer personnel.

MATHEMATICAL SKILLS: High school level mathematics.

REASONING ABILITY: The ability to understand and resolve customer service issues in accordance with the duties of the position.

CERTIFICATES, LICENSES, REGISTRATIONS: N/A

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CONTACT: Interested candidates should forward a current resume and cover letter via electronic mail to:

jobs@qatech.com

Or via US Postal Service to:
Attn: Human Resources:
QA Technology Company
110 Towle Farm Road
Hampton, NH 03842

No Telephone calls please

An Employee Owned Company and Equal Opportunity Employer (EOE)